Terms & Conditions

Effective Date: January 2026Last Updated: August 2026

1. Introduction & Acceptance of Terms

Welcome to Suveora — www.suveora.com. These Terms & Conditions ("Terms") govern your access to and use of the Suveora website, products and services.

By accessing, browsing, placing an order through, or otherwise using this website, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this website or place an order through it. These Terms apply to all visitors, customers and users of the Suveora website.

2. Business & Website Information

• Business / Brand Name: SUVEORA
• Operated By: CYBER CRAZE (PRIVATE) LIMITED
• Company Registration No.: PV 00301385
• Country: Sri Lanka
• Website: www.suveora.com
• WhatsApp: +94 70 402 0779

For the purposes of these Terms, "Suveora", "we", "us" and "our" refer to the business operating the Suveora e-commerce website.

3. Use of the Website

By using this website, you agree that:

• You will provide accurate and complete information when placing an order.
• You will use the website only for lawful purposes.
• You will not attempt to gain unauthorized access to the website or its systems.
• You will not interfere with the normal operation or security of the website.
• You will not use bots, scraping tools or automated systems to misuse website content without permission.
• You will not upload or transmit viruses, malware or other harmful content.
• You will not use our website or content for fraudulent or unlawful activities.

We reserve the right to restrict or terminate access where misuse of the website is identified.

4. Products & Product Information

We make reasonable efforts to ensure that product images, colours, descriptions, specifications and other information displayed on Suveora are accurate. However:

• Product colours may appear slightly different depending on your device, screen and display settings.
• Product images may show styling or photography elements that are not included with the purchased product.
• Minor variations may occur between product photographs and the actual product.
• Product availability may change without prior notice.
• Products are available while stocks last.
• We reserve the right to discontinue products or modify product specifications where necessary.

If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution, such as an alternative product or refund where applicable.

5. Pricing

All prices displayed on the Suveora website are stated in Sri Lankan Rupees (LKR) unless otherwise specified. Prices may be changed without prior notice. Promotional prices and discounts may be available only for a specified period and may be subject to additional conditions.

In the event of an obvious pricing or system error, Suveora reserves the right to correct the error and contact the customer before processing the order. Any applicable delivery charges will be displayed during the ordering/checkout process.

6. Payment Methods

Suveora provides the following payment options where available:

• Cash on Delivery (COD) — available for eligible orders within Sri Lanka, subject to delivery-area availability and applicable conditions.
• Online Payments — customers may also pay online through the PayHere payment gateway, where available.

Suveora does not intentionally collect or store customers' full card details on its website. Customers should enter payment information only through the official payment interface provided during checkout.

7. Orders & Order Acceptance

When you place an order through Suveora, you are submitting a request to purchase the selected products. An order confirmation does not necessarily mean that the order has been finally accepted.

Orders are subject to:

• Product availability
• Accurate customer information
• Successful payment verification where applicable
• Delivery availability
• Verification of suspicious or potentially fraudulent orders

Suveora reserves the right to refuse, cancel or modify an order where reasonably necessary, including situations involving incorrect pricing, stock availability issues, incorrect product information, suspected fraudulent activity, incorrect customer information or delivery limitations.

If an order is cancelled after an online payment has been successfully completed, any applicable refund will be handled according to our Return & Refund Policy and applicable payment method.

8. Order Cancellation

Customers may request cancellation of an order by contacting Suveora through WhatsApp (+94 70 402 0779) as soon as possible after placing the order. Cancellation requests received after an order has already been processed, packed or dispatched may not be accepted. Once an order has been dispatched, it may no longer be possible to cancel it.

9. Delivery

Suveora provides islandwide delivery across Sri Lanka, subject to courier service availability. Delivery timeframes are estimates and may vary depending on customer location, courier availability, weather conditions, public holidays, unforeseen circumstances, or incorrect or incomplete delivery information.

Customers are responsible for providing accurate name, contact number, delivery address, city/town and other information required for successful delivery. Suveora is not responsible for delays caused by incorrect customer information or circumstances outside our reasonable control.

10. Cash on Delivery Orders

• Customers are required to pay the applicable order amount when the package is delivered.
• Customers should ensure that the delivery address and contact number provided are correct.
• Repeated refusal or intentional non-acceptance of COD orders may result in restrictions on future COD orders.
• Suveora reserves the right to contact customers to verify COD orders before dispatch.

11. Returns & Refunds

Returns and refunds are handled according to our separate Return & Refund Policy.

Generally, products eligible for return must be:

• Unused
• Unworn
• In original condition
• Returned with original packaging where applicable
• Free from customer-caused damage

Customers must contact Suveora within the period specified in our Return & Refund Policy if they receive a damaged, defective or incorrect product. A return does not automatically guarantee a refund. Returned products may be inspected before a return, replacement or refund is approved. For online payments, refunds may be processed through the applicable payment method.

12. Delivery Charges & Refunds

Unless otherwise stated during a promotion, delivery charges may apply depending on the customer's location and order. Unless the return is caused by an error attributable to Suveora, original delivery charges may not be refundable. Where a product is confirmed to be defective, damaged in transit, or incorrectly supplied by Suveora, an appropriate solution may be provided according to our Return & Refund Policy.

13. Product Colour & Photography

Suveora makes every effort to photograph products accurately. Actual colours may vary slightly due to lighting, photography, device displays and screen settings. Minor colour differences do not necessarily constitute a product defect.

14. Intellectual Property

All content published on the Suveora website — including the Suveora name, logo, product photographs, website graphics, text, videos, marketing materials, website design and original content — is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, republish or commercially use Suveora's content without prior written permission.

15. User Responsibilities

• Providing accurate personal and delivery information.
• Keeping account information secure where an account is created.
• Checking product information before ordering.
• Checking order details before completing payment.
• Reviewing applicable policies before making a purchase.
• Contacting Suveora promptly if an issue occurs with an order.

16. Website Availability

We aim to keep the Suveora website available and functioning properly. However, we cannot guarantee that the website will always be available without interruption, completely error-free or free from technical problems. We may temporarily suspend or modify website services for maintenance, security updates or technical reasons.

17. Limitation of Liability

To the extent permitted by applicable Sri Lankan law, Suveora shall not be responsible for indirect or consequential losses resulting from temporary website unavailability, courier delays, events beyond our reasonable control, incorrect information supplied by customers, misuse of the website, or delays caused by third-party service providers. Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

18. Events Beyond Our Control

Suveora will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, floods, government restrictions, public emergencies, transport disruptions, courier disruptions, network failures or other unforeseen events.

19. Privacy & Customer Information

Customer information collected through the Suveora website may be used for:

• Processing orders
• Delivering products
• Communicating with customers
• Providing customer support
• Processing payments
• Preventing fraud
• Improving our services

For complete information, please refer to our Privacy Policy.

20. Third-Party Services & Payment Providers

Suveora may use third-party service providers including payment gateways, courier services, hosting providers, technology providers and communication platforms. Third-party services may operate under their own terms and privacy policies. For online payments, PayHere operates as the payment processing provider.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Democratic Socialist Republic of Sri Lanka. Any dispute arising in connection with these Terms or a purchase from Suveora shall be subject to the applicable jurisdiction of the courts of Sri Lanka. Where appropriate, Suveora encourages customers to contact us first so that we can attempt to resolve the matter amicably.

22. Changes to These Terms

Suveora reserves the right to update or modify these Terms & Conditions from time to time. Any updated version will be published on this page with a revised Last Updated date.

24. Acceptance

By using the Suveora website, placing an order or making a purchase, you confirm that you have read, understood and agreed to these Terms & Conditions and applicable website policies.