Delivery Policy

Effective Date: January 2026Last Updated: August 2026

1. Delivery Coverage

Suveora offers islandwide delivery across Sri Lanka through third-party courier partners, subject to courier service availability in your area.

2. Order Processing

Orders are prepared for dispatch after your order details are confirmed. Cash on Delivery orders may be verified by phone or WhatsApp before dispatch. Orders placed on public holidays or outside working days are processed on the next working day.

3. Delivery Timeframes

Delivery timeframes are estimates provided by our courier partners and are confirmed to you at the time of your order. Actual delivery times may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances outside our control.

4. Delivery Charges

Any applicable delivery charge is calculated and displayed during checkout before you confirm your order. Promotional delivery offers, where available, are shown at checkout and may be limited by time or order value.

5. Payment Options on Delivery

• Cash on Delivery, where available for your delivery area
• Online payment in advance through PayHere

For Cash on Delivery orders, please keep the payable amount ready and check the parcel in the presence of the courier where possible.

6. Accurate Delivery Information

Please provide a correct name, contact number and full delivery address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

7. Failed or Refused Deliveries

If a parcel cannot be delivered because the recipient is unreachable, the address is incorrect, or the delivery is refused, the parcel may be returned to us. Repeated refusal of Cash on Delivery orders may result in restrictions on future Cash on Delivery orders.

8. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs before opening it where possible and contact us on WhatsApp (+94 70 402 0779) straight away so we can resolve it under our Return & Refund Policy.

9. Order Tracking

You can follow your order using our order tracking page, or contact us on WhatsApp (+94 70 402 0779) with your order number for an update.