Return & Refund Policy

Effective Date: January 2026Last Updated: August 2026

We want you to be happy with your Suveora handbag. If something is not right, contact us on WhatsApp at +94 70 402 0779 with your order number and photographs of the item, and we will guide you through the process.

1. When You Can Request a Return

You may request a return or replacement if:

• You received a damaged or defective product
• You received an incorrect product or an incorrect variation
• An item was missing from your parcel

Requests must be raised as soon as possible after delivery, together with clear photographs of the product and the packaging.

2. Condition Requirements

To be eligible, the product must be:

• Unused and unworn
• In its original condition
• Returned with original packaging, tags and accessories where applicable
• Free from damage, marks, stains or odour caused after delivery

3. Non-Returnable Situations

• Products damaged through use, misuse or improper storage
• Products returned without original packaging or accessories where applicable
• Requests raised outside the timeframe communicated to you
• Minor colour differences caused by photography, lighting or screen settings

4. How to Request a Return

• Contact us on WhatsApp (+94 70 402 0779) with your order number
• Share clear photographs or a short video of the issue
• Wait for our confirmation before sending anything back
• Return the item as instructed once your request is approved

5. Inspection & Approval

Returned products are inspected once received. A return request does not automatically guarantee a refund. After inspection we will confirm whether a replacement, exchange or refund will be provided.

6. Refunds

• Approved refunds for online payments are returned through the original payment method via PayHere
• Approved refunds for Cash on Delivery orders are arranged with you directly
• Processing times may vary depending on your bank or payment provider

Delivery charges are generally non-refundable unless the return is due to an error on our side, such as a damaged, defective or incorrect item.

7. Replacements & Exchanges

Replacements and exchanges are subject to stock availability. If your preferred item is unavailable, we will offer an alternative or a refund.

8. Cancelled Orders

Orders cancelled before dispatch are not charged for Cash on Delivery, and online payments are refunded in line with this policy. See our Cancellation Policy for details.