Privacy Policy

Effective Date: January 2026Last Updated: August 2026

Suveora ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use www.suveora.com, how we use it, and the choices available to you.

1. Who We Are

• Brand: SUVEORA
• Operated by: CYBER CRAZE (PRIVATE) LIMITED
• Company Registration No.: PV 00301385
• Country: Sri Lanka
• WhatsApp: +94 70 402 0779

2. Information We Collect

• Name, contact number and delivery address provided at checkout
• Email address, where you provide one
• Order details, including products, quantities and order history
• Messages you send us through WhatsApp or website forms
• Basic technical and usage information such as device type and pages viewed

We do not collect or store full payment card details. Online card payments are handled directly by the PayHere payment gateway.

3. How We Use Your Information

• To process, prepare and deliver your orders
• To confirm orders and provide delivery updates
• To provide customer support and respond to enquiries
• To process payments and verify Cash on Delivery orders
• To prevent fraudulent or abusive activity
• To improve our products, service and website
• To send promotional messages only where you have chosen to receive them

4. Sharing Your Information

We do not sell your personal information. We share information only where necessary with:

• Courier and delivery partners, so your order can be delivered
• Payment providers such as PayHere, to process online payments
• Technology and hosting providers that operate our website
• Authorities, where required by applicable law

5. Cookies & Website Data

Our website may use cookies and similar technologies to keep your cart, remember preferences and understand how the site is used. You can control or delete cookies through your browser settings, though some features may not work correctly if cookies are disabled.

6. Data Retention

We keep order and customer information for as long as needed to fulfil orders, provide support, comply with legal or accounting obligations and resolve disputes.

7. Security

We take reasonable technical and organisational measures to protect your information, including access controls and secure hosting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may ask us to stop sending marketing messages. Contact us using the details below and we will respond within a reasonable time. Some information may need to be retained where required by law.

9. Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without the consent of a parent or guardian.

10. Third-Party Links

Our website may link to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated Last Updated date.